We stand behind the purity of Cholistani Virsa. If things don't go as planned, we have made our cancellation and return process as smooth and transparent as possible.
Because we deal in premium, natural consumables, maintaining strict quality control is essential. Below are our guidelines for order cancellations, damaged shipments, and refund processing.
Changed your mind? You can cancel your order completely free of charge within 12 hours of placement or before the order is dispatched. Once a package leaves our facility, standard return rules apply.
We pack our glass jars with extreme care, but accidents happen. If your Ghee or Honey arrives broken or leaking, send us a photo on WhatsApp within 24 hours, and we will dispatch a free replacement immediately.
Due to health and safety standards for food products, we can only accept returns for items that are unopened, unused, and still have their original safety seal intact. Returns must be initiated within 3 days of delivery.
Approved refunds are processed swiftly. Depending on your original payment method, please allow 3 to 5 business days for the funds to reflect in your bank account, mobile wallet, or credit card statement.
Don't worry, our team is here to help. The fastest way to reach us is via WhatsApp.